Scheduling an ambulatory appointment:

Please call 321-639-4242 to schedule an ambulatory (on-farm) appointment. 

Please have a couple dates and time frames in mind when you call. While we try to make it on time for all our appointments, due to the nature of our emergency services, our vets could be running behind. When this happens, our veterinarian or office staff will contact you. 

Scheduling an emergency appointment during business hours: 

Please contact our office.

Emergency appointment after business hours: 

Please contact our office. Your call will be answered by our automated answering service. Just press one (1) and leave a message. The clinician on-call will be paged and return your call as soon as they are able. 

How to prepare: 

Please make sure that your horse is in his/her stall and moderately groomed prior to the veterinarian’s arrival. 

Getting in touch with the veterinarian: 

Please contact our front office to get in touch with any of our veterinarians. If they are not available at the time of your call, they will get a message to them and the veterinarian will give you a call back.

Payment Policies for all Services:

Payment is always due at time of service. 

We accept cash, check, credit card (by phone and through our website), Care Credit, and Scratch Pay.

Scheduling and emergency appointment during business hours: 

Please contact our office. 

Emergency appointment after business hours: 

Please contact our office. Your call with be answered by our automated answering service. Just press one (1) and leave a message. The clinician on-call will be paged and return your call as soon as they are able. 

Non-Active Client or Patient Emergencies: 

As an organization we are committed to providing the best services to our clients and honoring our legal obligation to provide emergency services for them. Unfortunately, more and more we are receiving calls from owners and trainers who are unable to reach their primary veterinarian for emergency services. It is important to us that these non-active client emergencies do not impact the quality of care our ‘active’ clients and patients receive. 

Active clients are given priority when scheduling and are guaranteed emergency services. Active clients are those owners or trainers who have active patients with us. To be considered an active patient a horse will have had a wellness exam performed in the last 12 months.

Wellness exams help us to establish the baseline for a horse, identify any potential problems sooner, and legally establish a valid veterinarian-client-patient relationship. If a horse is on the healthcare plan, this exam is included and the horse is considered an active patient. If the horse is not on the healthcare plan, a wellness exam can be performed during a routine veterinary visit (such as Coggins or vaccines).  According to Florida Veterinary law, if a horse has not had a wellness exam within twelve months, we are not able to dispense medications or give advice until one is completed. 

Pricing for non-active clients/patients: 

Inactive Clients/patients can be turned away for emergency services based on doctor availability. If the veterinarian is able to see the horse, an inactive client/patient emergency fee of $200 will be assessed out of hours and a fee of $150 during hours. 

In-clinic services and boarding 

Scheduling an appointment:

• Please contact the main office at 321-639-4242 for in-clinic appointments and to check on stall availability for in house services at the Equine Wellness and Performance clinic
• If there are no stalls available at the time of inquiry, you may request to be added to the wait list.
• Once availability is confirmed, the front office will forward any admission paperwork/release forms for completion. Once completed and returned, drop off may be scheduled.

Drop off and pick up:

Drop off/Pick Up Hours: Monday through Friday between 9 a.m. and 4 p.m.

Alternate arrangements may be made in advance by special request for admission or departure outside of the standard hours noted above.

Trailers: 

There is a pull around driveway available at Equine Wellness and Performance. 

Shipping paperwork:

Admission requires:

• Current negative Coggins, within 12 months
• Up-to-date Flu/Rhino vaccine (within last 180 days)
• Health Certificate within 30 days for out of state horses
• Vaccine history, within 12 months (included on admission paperwork)

Departure: 

• If you require any shipping paperwork (Health Certificate, Coggins, Vaccine Certificate) please notify the front office during scheduling, and provide any necessary information (shipper and contact, destination address) at least 1 full business day prior to departure.

On arrival:

An out call of ~30 minutes is always appreciated to ensure staff are available to admit the shipper to the property.